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Proposal: Update Our P&P Manual

We are experiencing first-hand major changes around the globe and in our own business operations at home.

As we anticipate a new home and increasingly bridge the tech divide between high touch and high tech worlds, it's time for us to update our P&P Manual to ensure our clients  communicate with maximum power and presence!  

The Issue

Problem Defined

Change happens around us and to us and our clients. We need to update our P&P Manual to reflect changes in:  our business model, new location, new technologies, new clients, and new relationships at and around The TAI Group.  Updating our manual will help us help our clients achieve maximum power and presence.

Expand all bullets
The TAI Group's values are based on discovering purpose and meaning MORE

paragraph about how the manual is established to be an organic chronicle of . .. 

We created the P&P manual to chronicle best practices MORE

. . .and be a repository for . . .

source of inspiration . . .

The P&P Manual has potential to be so much moreMORE

Riffs on the manual for other purpose - from an intellectual property perspective (publishing platform)? HR? Recruiting for TAI? 

Do we want to explore new uses and applications? 

Go deeper
Expert Authors

THE TAI GROUP  “You said this program was going to make us better speakers, but what you didn’t tell me was how this is uniquely relevant to every aspect of our business,” said an early client George.

This crucial insight opened our eyes to the impact we could have across business sectors. It also prompted our specific focus on the challenges of leadership and team effectiveness. That focus, as it broadened into larger-scale consulting engagements, resulted in us seeking other tools and approaches, including diagnostics and assessments, which increase the impact of our work. Now, that work encompasses consulting, developmental programs and training with a wide range of businesses and institutions worldwide. As the pace of the digital age has increased we have also developed capabilities to develop and deliver messages across a broad spectrum of channels. This broadening of the scope and impact of our work has also led to changes in our own organization.

Deborah Devedjian
Founder & Chief Citizens' Officer - TheChisel / More Perfect Union, Inc.
Born in Philadelphia, Deborah Devedjian has been a leader in the global Education and Training industry and an expert in corporate governance—creating, building, investing in, and transforming organizations. Long committed to education and inquiry as the basis for democracy, she weaves together more than 20 years of experiences in the private, public, and not-for-profit sectors to maximize learning, collaborative decision-making, and stakeholder value. 

She’s served in founding or leadership positions with Copernicus Learning Ventures, Warburg Pincus, RoundTable Partners, European Bank for Reconstruction & Development, and The Boston Consulting Group. Deborah has chaired or served on the executive committee of 20+ not-for-profit boards, including Polytechnic University; Marlboro College; Elwyn, Inc. (for the developmentally challenged); French-American Foundation; Pennsylvania-Russia Business Council; Commission of Independent Colleges and Universities; Harvard Business School Club of New York; and Yale Reunions.

She attended public schools, has a BA from Yale and MBA from Harvard, but her father still hopes she’ll go to med school. Fluent in French and Armenian. Amusing in German and Italian. Deborah’s day is not complete without a dose of the Rolling Stones, Beethoven, and Coltrane. Deborah is an independent (small "i"). Her patron saint is Ben Franklin. She excels at “herding cats,” according to one business school dean.
Twila Thompson
Co-Founder & Director of European Development - THE TAI GROUP

Twila is a founding partner of The TAI Group and has been with TAI for 30 years. Her coaching experience covers a wide range of industries with clients at the highest corporate levels. 

Twila has created ground-breaking programs for international charity and not-for-profit organizations, including work for NYU Stern School of Business, The Professional Performing Arts School in New York, and the Northeast Coalition of Educational Leaders. She led the AIDS Mastery, a pioneering support program for people with AIDS in the United States and Canada. 

Twila holds a B.A. in Theater from Grinnell College.

The Solution

Proposed Actions
Expand all bullets
Let's review our goals for the manualMORE
Provide feedback on its current contents to make it more relevant and impactful MORE

General evaluation

New scope of work, products, partners, or tools?

Provide feedback on our teaching the teachers pedagogyMORE

How do we know the effectiveness of these programs for our consultants?  How do we gauge the effectiveness of these programs for our end-users?  Do you have studies that you could include which might provide insight to the content, structure and/or format of the programs?

Maybe break this up in to 2 pieces?

  1. effectiveness of teach the teachers program
  2. effectiveness of leadership/communications programs for end clients
Provide feedback on the structure and format of the manual MORE
How effective is ongoing training and evaluation of our consultants?MORE

Describe programs in place.

Expected Results
Expand all bullets
Directors and consultants reach new personal highs from TAI affiliationMORE
More "early client George"-type client feedback (exceeding expectations)MORE
Financial independence, personal flexibility, and/or stimulationMORE
Budget Impact

Let's look at the qualitative and quantitative costs of an upgraded manual. 

Net Present Value

What values and outputs do we want to derive qualitatively and quantitatively from upgrading our P&P Manual?

The Conversation

Deborah Devedjian
Founder & Chief Citizens' Officer
3 years ago
Shall we add a section on getting participant feedback on the sessions? Maybe even add in a copy of an evaluation form--and then use that information for our own continued learning and refining of the craft?
Deborah Devedjian
Founder & Chief Citizens' Officer
3 years ago
I took another look at our own assessment materials we use for clients--LEADERSHIP and COMMUNICATION document, this time with an eye toward self-assessment. We might wish to look at these updating the manual, so they have been added to the online repository below in the GO DEEPER section.
Deborah Devedjian
Founder & Chief Citizens' Officer
3 years ago
Great idea, Deb! And then, how about adding in the other citations from some of the other psychologists and experts referenced in the Manual?
Deborah Devedjian
Founder & Chief Citizens' Officer
3 years ago
As I evaluate this document, I'm thinking about a variety of ways in which my clients could benefit if I incorporated this tool from TheChisel to enhance the work I'm providing my clients.
Deborah Devedjian
Founder & Chief Citizens' Officer
3 years ago
Could you please add "Origins of the Impact Equation" by UCLA's Dr. Alfred Mehrabian to the repository here either as a link or a pdf?

We might also want to create a repository of our best handouts for clients or internal use now that we won't have Lou's Library readily available!
Deborah Devedjian
Founder & Chief Citizens' Officer
3 years ago
Do we want to include a section for selling follow-on work?
Deborah Devedjian
Founder & Chief Citizens' Officer
3 years ago
Just as we want our clients to breathe and have space to be themselves, how about reformatting the document with more space? Aesthetically, many of the pages are very dense with text and difficult to penetrable.

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